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Terms and conditions

Commission Payment

  • A non refundable booking payment of 50% of the total portrait price is required to secure a commission slot.

  • Only once the booking payment has been paid the commission slot will be secured and allocated to your portrait.  

  • Once the portrait is complete, the balance must be paid before the portrait is shipped.

  • All payments are to be made via Paypal to protect both client and Leah Couzens Artist. The client will receive two separate invoices, the first for a 50% booking payment, the second for the balance before artwork is shipped. 

  • All booking payment and balance invoices must be paid within 3 days of being raised. 

  • Under no circumstances will commission slots be held without a 50% booking payment being made.

Shipping 

  • Portraits are shipped only once the balance has been paid.

  • Postage and packaging is included in the price of the commission , however any customs charges that may occur is to be paid for by the client.

  • All portraits are insured and tracked, portrait must be signed for by the client.

  • The artist cannot be held responsible for any delays once the portrait has been shipped.

  • Occasionally there may be delays by the courier for what ever reason, including weather conditions and customs issues. Client must let the artist know within 3 days of the due date so the location of artwork can be established.

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  • If artwork or prints arrives damaged, contact the artist straight away with photographic evidence of the packaging and damaged portrait or print so a complaint process can be opened with the courier.

  • Artwork (not prints) must be returned to the artist for inspection at clients cost.

  • If the artwork can be fixed the artist will do so and return the portrait. If the portrait cannot be fixed a replacement portrait will be sent at no cost to the client.

Damaged goods - Artwork & Prints

Cancellations

  • All booking payments are non refundable

  • All print payments are non refundable

  • If client cancels the portrait once work has started, an invoice will be sent and must be paid for the cost of materials and hours worked on the portrait.

  • If in the extremely unlikely event that Leah Couzens Artist has to cancel the commission, a full refund will be given to the client.

Copyright

  • Leah Couzens retains all rights to all artwork including original artwork, prints and commissions.

  • The artist Leah Couzens retains all rights to make reproductions of any artwork created unless the customer has purchased the full rights to the artwork which is in addition to purchase price.

  • Artwork may not be reproduced in any way without written permission from the artist. 

  • Client and collectors may display the artwork in private and commercial residence.

  • Artwork may not be resold or reproduced for profit in anyway without written permission by the artist. 

  • It is the clients responsibility to ensure the photograph submitted by the client for Leah Couzens Artist to create an artwork from is free from any copyright infringements, Leah Couzens Artist will not be held responsible in any way for any infringements that may occur as a result of this.

  • The artwork Leah Couzens Artist creates may be used for promotional purposes and may be published in magazines, book, online blogs and be featured on websites online only with Leah Couzens Artist consent.

  • Leah Couzens Artist owns the copyright to the following -www.leahcouzensartist.co.uk, social media posts belonging to Leah Couzens Artist, teaching resources created by Leah Couzens Artist such as workbooks, PDF's (Portable Document Format) ,online videos and online tutorial / courses or classes either pre recorded or live.  You must not reproduce, duplicate or copy material and content from any of the following- www.leahcouzensartist.co.uk, social media posts belonging to Leah Couzens Artist, teaching resources created by Leah Couzens Artist such as workbooks, PDF's (Portable Document Format) ,online videos and online tutorial / courses or classes either pre recorded or live.

Client Satisfaction 

  • It is important the client is satisfied with the portrait. The portrait will be posted online during its creation for client to see all stages unless the client has asked Leah Couzens Artist not to post, in which case updates will be sent to the client via email.

  • It is essential the client voice any concerns to Leah Couzens Artist or ask for changes to be made during the creation process.

  • Once the portrait is complete there is no guarantee adjustments can be made due to the layers of medium..

  • Changes must be asked for before portrait is shipped. No further adjustments will be made to the portrait once it has left Leah Couzens Artist.

Prints

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  • Print orders can be taken via social media or via the order form on the website.

  • Print prices are exclusive of postage and packaging and gift wrap. 

  • A Paypal invoice will be sent to the client using the details provided. Only once the invoice has been paid the print will be shipped.

  • It is the clients responsibility to ensure the address and email address provided are up to date and correct.

  • All payments are to be made via Paypal to protect both client and Leah Couzens Artist. 

  • Client does not need a Paypal address to pay the invoice.

  • All invoices must be paid within 3 days of being raised.

  • If the print arrives damaged the client must contact and send photographs of the damaged print and the packaging to Leah Couzens Artist.

  • Colours of prints may appear slightly different on screen , as everyones screens are different.

Gift Vouchers

  • Gift vouchers must be used within 12 months of purchase, before the expiry date shown on the voucher. After this date the voucher becomes void.

  • Gift vouchers are only available for postage in the UK.

  • Gift vouchers can only be used in a single transaction, and cannot be exchanged for cash. No change or refund will be given.

  • Gift vouchers are non transferable.

  • Gift vouchers will not be replaced when lost or stolen.

  • Gift vouchers may be used to put towards a commissioned artwork or goods in the webstore which are higher value. The difference must be paid before booking a commission or products being sent out.

  • Gift vouchers are non refundable.

Gift Voucher Terms & Conditions

YouTube content and Teaching Resources

  • Leah Couzens Artist may record the creation process to  create videos for online teaching and YouTube content.

  • Photos and videos may be recorded of the creation process to use for teaching resources to be used in workshops and online art courses. 

Updates to Terms and Conditions.

  • Updates may be made to Leah Couzens Artist's Terms and Conditions at any time.

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